Shipping Policy

At Field & Foot, our commitment is to provide exceptional comfort through innovative footwear that prioritizes your well-being. We also believe that shopping for your perfect pair should be a simple and straightforward experience.

Delivery Timelines

For international customers, we primarily use a Delivered Duty Paid (DDP) model. This means applicable import taxes and duties are calculated and collected at checkout, reducing the likelihood of delays at customs. Please be aware that international orders are not eligible for free exchanges, and any return shipping costs are the responsibility of the recipient. Customs fees are non-refundable.

Join Our Rewards Program

Earning rewards is simple. Create a free account on fieldandfoot.com to enjoy benefits like complimentary standard shipping on eligible orders. Be sure to log in to your account before completing your purchase to activate your member perks.

Field & Foot Shipping Protection & Extended Returns

Every order is a step toward greater comfort, and we want to ensure it reaches you securely. While carriers are reliable, unforeseen events can occur during transit. For added peace of mind, we offer an optional Shipping Protection plan at checkout.

By selecting this protection, you receive:

  • Coverage for lost, stolen, damaged, or return-to-sender packages.
  • An extended return window.

If you choose not to add this protection, we cannot guarantee compensation for such shipping incidents, and our standard return policy will apply.

How to File a Shipping Protection Claim

If you need to file a claim, please follow these steps:

  1. Review what is covered under the policy details below.
  2. For a “delivered” package you cannot locate, please wait 3 business days in case of a carrier delay.
  3. To submit a claim, you must contact our customer support team through the Help Center at fieldandfoot.com within 10 business days of the delivery date or the last tracking update. Please provide your order number and details of the incident.

What is Covered Under Shipping Protection

Please note: All claims must be reported within 10 business days from the date tracking shows “delivered” or from the last tracking update. This policy is subject to change, so please refer to the latest version on our website.

  • Lost Packages: If a package is marked delivered but is missing, and you have checked with neighbors and waited 3 days, a claim can be filed. If the correct address was provided and the carrier misdelivered, the policy covers a replacement or refund.
  • Return-to-Sender Packages: If a package is returned to us due to a delivery error, we will reship it to the correct address at no extra cost once we receive it.
  • Damaged Packages: If the shipping box is significantly damaged, file a claim and include photos of the external damage and the damaged product inside. The policy covers damage to the products, not to the packaging alone.
  • Stolen Packages: If you believe a package was stolen, file a claim and provide details. For orders above a certain value, a police report number may be required.

Important Policy Notes

  • Shipping Protection does not cover international customs duties, fees, or packages delayed in customs.
  • The plan covers only the original order on which it was purchased.
  • We reserve the sole discretion to determine if a claim qualifies under the terms of the plan.

For any questions about shipping or our protection plan, please visit the Help Center at fieldandfoot.com for detailed guides and contact options for our support team. We’re here to help you step into comfort with confidence.