Returns & Exchanges
We want you to be completely satisfied with your Field & Foot purchase. We stand behind our products with a simple and straightforward returns and exchanges process to ensure you find your perfect fit and experience the comfort you deserve.
Our Hassle-Free Promise
We believe in the quality and performance of our footwear. To make trying Field & Foot risk-free, we offer a simple return policy. We want you to love your shoes.
How to Initiate a Return or Exchange
The easiest way to start a return or exchange is through your account on fieldandfoot.com. Alternatively, you can initiate the process by visiting our Returns Center directly through the link provided in your order confirmation email.
- Start Your Request: Log into your account at fieldandfoot.com and navigate to your order history, or use the unique link in your order email.
- Select Your Items: Choose the item(s) you wish to return or exchange.
- Choose Your Reason & Action: Select your reason and indicate whether you want a refund or an exchange for a different size or style.
- Get Your Authorization: You will receive a Return Authorization and instructions for your return.
- Ship Your Return: Pack the unworn shoes in their original box, include the completed return form, and ship your package back to us using the provided instructions.
Important Return & Exchange Guidelines
To ensure your return is processed smoothly and efficiently, please review the following requirements:
- Condition: Items must be returned in new, unworn condition with the original shoe box.
- Timeframe: Returns and exchanges must be initiated within a specified period from the delivery date. Please refer to your order details or our current policy page on fieldandfoot.com for the exact number of days.
- Original Purchase: This policy applies only to items purchased directly from fieldandfoot.com.
- Proof of Delivery: We recommend using a trackable shipping service. We are not responsible for return packages lost in transit.
- Processing Time: Please allow several business days for your returned package to be processed and inspected at our facility once it is delivered.
Refund Information
- Timing: After we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed to your original method of payment.
- Payment Method: Refunds are issued to the original form of payment used for the purchase.
- Appearance of Refund: Depending on your card issuer, it may take additional business days for the refund to be fully posted to your account.
Exchanges
If you need a different size or style, we recommend starting an exchange through your account. For the fastest service, you can also place a new order for the desired item and return the original.
Non-Returnable Items
Certain types of items, such as final sale merchandise or items marked as non-returnable, cannot be returned. Please check the product description at the time of purchase.
Damaged, Defective, or Incorrect Items
We take great care in packing your order. If you receive an item that is damaged, defective, or incorrect, please contact our support team immediately so we can make it right.
International Returns
For orders shipped outside our primary domestic region, different return guidelines and processes may apply. Please see our full policy or contact our support team for details related to international returns.
Warranty Claims
Field & Foot shoes are covered by a limited warranty against defects in materials and workmanship. Warranty claims are handled separately from standard returns. If you believe your shoes have a manufacturing defect, please submit a warranty claim through our dedicated portal on fieldandfoot.com for review by our team.
Questions?
For any questions regarding our returns, exchanges, or warranty process, please visit the Help Center at fieldandfoot.com where you can find detailed articles and contact options for our support team. We are here to help you every step of the way.